ORDERS AND SHIPPING
INFORMATION ON ITEMS
For each items, images and a description containing the relevant details are provided.
DELLECOSE undertakes to ensure that the description and / or photographic representation of the Goods on the Site is as faithful as possible to the Goods themselves.
However, taking into account the fact that the quality of the images may depend on the IT tools used by the the Purchaser, it is possible that the the Purchaser's perception of the description or photographic representation of the Goods does not exactly correspond to the Goods itself, so that the images and the videos accompanying the presentation of the Goods must be considered published on the Site for purely descriptive purposes.
To obtain more information about the product and its fit, the customer can write an email to customerservice@dellecose.com.
 ORDERS PROCESSING
DELLECOSE reserves the right to refuse an order if it does not receive approval from the customer's bank. Once an order of available products has been placed, no changes can be made to that order. Orders placed separately will be shipped separately. DELLECOSE reserves the right to delay a shipment if the order cannot be shipped for reasons beyond the control of DELLECOSE
 PRE-ORDER
By pre-order we mean the orders of those items visible online that are not yet available in our warehouses and whose delivery date is expected in the following months.
The delivery date will be confirmed only when the order is confirmed through payment by the customer. (The delivery date is approximately 4/6 weeks from receipt of payment.)
For orders of pre-order products made by bank transfer, payment must be issued within 48 working hours of receipt of the order. The invoice is issued on the day the amount is visible on our current account.
For pre-order product orders placed by credit card, they are billed the day after order is received, or the first available business day.
The country of the shipping address entered for pre-orders cannot be subsequently changed.
 ORDER STATUS
The Purchaser will be notified via e-mail of the waybill number assigned. Please enter this number directly on the TNT / Fedex website to monitor the progress of the order.
PROMOTIONAL CODES
Customers who have received a PROMO CODE via newsletters, through social networks or on compliant promotional websites can enter the code during the purchase order or in the checkout. Each code has a validity start and end date which limits its use and cannot be extended.
SHIPPING AND DELIVERY
SHIPPING METHODS
DELLECOSE ships all over the world via TNT / Fedex. In accordance with the international trade laws in force, the goods shipped are accompanied by an official invoice stating the total value of the goods purchased in the same currency as the original purchase. Furthermore, the value of each individual item purchased is indicated on the invoice.
 1. Available items
Orders for available goods, subject to confirmation of the availability of the items and verification of the bank transaction, are shipped on 2/3 working day following receipt of the order.
The amount of transactions made by credit card is charged at the time of order processing.
In the case of orders placed by bank transfer, the shipment is entrusted to the courier when the payment is confirmed and deposited in the DELLECOSE current account.
 2.Pre-Order items
Orders with pre-order items are shipped when the goods are in stock.
Orders with pre-order items, placed by credit card, are invoiced the day following the receipt of the order, or the first available working day, although the shipment of the same is processed later.
For orders of pre-order products made by bank transfer, payment must be issued within 48 hours of receiving the order.
.DELLECOSE is not responsible for delays, cancellations or changes in pre-order products or for any changes during production.
In case of non-delivery of an item purchased in pre-order, the customer will be promptly informed and refunded.
As for orders with both available goods and pre-order goods, the customer will receive the order in two phases:
- the available goods will be shipped within two weeks of receiving the order.
- the pre-order goods will be shipped as soon as available in stock.
 Please note that it is illegal on the invoice to declare values ​​lower than the amount actually paid by the customer or to declare goods as GIFTS, therefore requests from customers relating to these activities will not be accepted.
 DELIVERY TIME
 DELLECOSE processes orders in Milan, Italy, Monday through Friday. Orders are processed on 2/3 day following the order date. Orders placed from Friday to Sunday will be processed on 2/3 working day and processed by TNT / Fedex / DHL courier.DELLECOSE cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of DELLECOSE
Delivery for shipments destined for Italy is expected within 1-2 working days.
Delivery for shipments to the European Union is expected within 3/4 working days.
Delivery for shipments to all countries outside the European Union is expected within 4-5 working days.
 SHIPPING COSTS
The expected shipping costs for each geographical area are shown below.
Please note that in the event that, for any reason, a package is not collected by the customer, the shipping costs and any customs duties related to the automatic return of TNT / Fedex to the DELLECOSE sender will be deducted / withheld from the refund due.
 ITALY:
The cost of shipping is € 12
 EUROPEAN COUNTRIES:
The cost of shipping is € 25
Countries included: European Union member countries Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
 UK
Shipping cost for orders under € 500: € 42
Shipping cost for orders over € 500: € 25
 JAPAN:
The prices shown on the website for Japan are exclusive of VAT and customs duties. The goods will be delivered with an additional cost of VAT and customs duties
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
 SWITZERLAND:
The prices indicated on the website for Switzerland are excluding VAT and customs duties. The goods will be delivered with an additional cost of VAT and customs duties
Shipping cost for orders under € 200: € 42
Shipping cost for orders over € 200: € 25
 REPUBLIC OF KOREA (SOUTH KOREA):
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
 CHINA
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
 HONG KONG:
The prices shown on the website for Hong Kong are exclusive of VAT and customs duties. The goods will be delivered with an additional cost of VAT and customs duties
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
 UNITED STATES:
The prices shown on the website for the United States are exclusive of VAT and customs duties. The goods will be delivered with an additional cost of VAT and customs duties
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
The US Government Consumer Agency may request a Social Security Number (SSN) in order to make the delivery.
 AUSTRALIA
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
 RUSSIA
Shipping cost for orders under € 200: € 42
Shipping cost for orders over € 200: € 25
 REST OF THE WORLD:
Shipping cost for orders under € 500: € 50
Shipping cost for orders over € 500: € 30
Customers are informed that any customs duties and import taxes are to be paid by the customer. The relative amount is to be paid to the courier in the manner that will be indicated by the courier.
SHIPMENT TRACKING
When the order is entrusted to the courier, customers receive a notification e-mail providing the waybill number (AWB) relating to the order.
To monitor the progress of the shipment, customers can visit the courier's website and enter the AWB number indicated in the e-mail in the "Track your Shipments" area.
 SHIPPING INSURANCE
DELLECOSE.COM shipments are insured against theft and accidental damage at no additional cost for the customer. Once the shipment reaches its destination, the goods are no longer covered by insurance.
 DELIVERY
Upon delivery of the goods, customers are requested to inspect the package carefully before signing to confirm receipt of the same. DELLECOSE packages are carefully sealed with
DELLECOSE adhesive tape.
If the customer receives a box that has been opened by Customs or Courier for authorized external inspections, the package must be closed with a guarantee or control seal by the body.
If the package appears tampered with or the original adhesive tape is not intact, the customer is requested to sign the receipt of the package with reserve or to refuse delivery of the same. In the event that there is evidence of tampering with the package, the customer is required to open a complaint with the local TNT / Fedex / dhl office and to promptly contact DELLECOSE at the e-mail address customerservice@dellecose.com
In the event of a tampered package, if the customer does not sign the receipt with reserve, the delivery is automatically considered accepted and consequently any complaints will not be accepted.
 FAILED DELIVERY
All customers, by placing an order, establish a commercial relationship with DELLECOSE and undertake to accept delivery of the package relating to their order. If a package is not delivered to the customer's address for reasons attributable to its lack of cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses the delivery, the package is returned to the sender DELLECOSE in Italy at the expense of the customer. The costs to be paid by the customer include shipping costs and any customs duties. These charges will be deducted from the refund due.
 WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA)
DELLECOSE informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation.