ORDERS AND SHIPPING
INFORMATION ON ITEMS
For each items, images and a description containing the relevant details
are provided.
DELLECOSE undertakes to ensure that the description and / or photographic
representation of the Goods on the Site is as faithful as possible to the Goods
themselves.
However, taking into account the fact that the quality of the images may
depend on the IT tools used by the the Purchaser, it is possible that the the Purchaser's
perception of the description or photographic representation of the Goods does
not exactly correspond to the Goods itself, so that the images and the videos
accompanying the presentation of the Goods must be considered published on the
Site for purely descriptive purposes.
To obtain more information about the product and its fit, the customer can
write an email to customerservice@dellecose.com.
ORDERS PROCESSING
DELLECOSE reserves the right to refuse an order if it does not receive
approval from the customer's bank. Once an order of available products has been
placed, no changes can be made to that order. Orders placed separately will be
shipped separately. DELLECOSE reserves the right to delay a shipment if the
order cannot be shipped for reasons beyond the control of DELLECOSE
PRE-ORDER
By pre-order we mean the orders of those items visible online that are not
yet available in our warehouses and whose delivery date is expected in the
following months.
The delivery date will be confirmed only when the order is confirmed
through payment by the customer. (The delivery date is approximately 4/6 weeks
from receipt of payment.)
For orders of pre-order products made by bank transfer, payment must be
issued within 48 working hours of receipt of the order. The invoice is issued
on the day the amount is visible on our current account.
For pre-order product orders placed by credit card, they are billed the day
after order is received, or the first available business day.
The country of the shipping address entered for pre-orders cannot be
subsequently changed.
ORDER STATUS
The
Purchaser will be notified via e-mail of the waybill number assigned. Please
enter this number directly on the TNT / Fedex website to monitor the progress
of the order.
PROMOTIONAL CODES
Customers
who have received a PROMO CODE via newsletters, through social networks or on
compliant promotional websites can enter the code during the purchase order or
in the checkout. Each code has a validity start and end date which limits its
use and cannot be extended.
SHIPPING AND DELIVERY
SHIPPING METHODS
DELLECOSE
ships all over the world via TNT / Fedex. In accordance with the international
trade laws in force, the goods shipped are accompanied by an official invoice
stating the total value of the goods purchased in the same currency as the
original purchase. Furthermore, the value of each individual item purchased is
indicated on the invoice.
1. Available items
Orders for
available goods, subject to confirmation of the availability of the items and
verification of the bank transaction, are shipped on 2/3 working day following
receipt of the order.
The amount
of transactions made by credit card is charged at the time of order processing.
In the case
of orders placed by bank transfer, the shipment is entrusted to the courier
when the payment is confirmed and deposited in the DELLECOSE current account.
2.Pre-Order items
Orders with
pre-order items are shipped when the goods are in stock.
Orders with
pre-order items, placed by credit card, are invoiced the day following the
receipt of the order, or the first available working day, although the shipment
of the same is processed later.
For orders
of pre-order products made by bank transfer, payment must be issued within 48
hours of receiving the order.
.DELLECOSE
is not responsible for delays, cancellations or changes in pre-order products
or for any changes during production.
In case of
non-delivery of an item purchased in pre-order, the customer will be promptly
informed and refunded.
As for
orders with both available goods and pre-order goods, the customer will receive
the order in two phases:
- the
available goods will be shipped within two weeks of receiving the order.
- the
pre-order goods will be shipped as soon as available in stock.
Please note
that it is illegal on the invoice to declare values lower than the amount
actually paid by the customer or to declare goods as GIFTS, therefore requests
from customers relating to these activities will not be accepted.
DELIVERY TIME
DELLECOSE
processes orders in Milan, Italy, Monday through Friday. Orders are processed
on 2/3 day following the order date. Orders placed from Friday to Sunday will
be processed on 2/3 working day and processed by TNT / Fedex / DHL
courier.DELLECOSE cannot be held responsible for delays in shipments caused by
weather conditions, customs controls or other circumstances beyond the control
of DELLECOSE
Delivery
for shipments destined for Italy is expected within 1-2 working days.
Delivery
for shipments to the European Union is expected within 3/4 working days.
Delivery
for shipments to all countries outside the European Union is expected within
4-5 working days.
SHIPPING COSTS
The
expected shipping costs for each geographical area are shown below.
Please note
that in the event that, for any reason, a package is not collected by the
customer, the shipping costs and any customs duties related to the automatic
return of TNT / Fedex to the DELLECOSE sender will be deducted / withheld from
the refund due.
ITALY:
The cost of
shipping is € 12
EUROPEAN
COUNTRIES:
The cost of
shipping is € 25
Countries
included: European Union member countries Austria, Belgium, Bulgaria, Cyprus,
Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom,
Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
UK
Shipping
cost for orders under € 500: € 42
Shipping
cost for orders over € 500: € 25
JAPAN:
The prices
shown on the website for Japan are exclusive of VAT and customs duties. The
goods will be delivered with an additional cost of VAT and customs duties
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
SWITZERLAND:
The prices
indicated on the website for Switzerland are excluding VAT and customs duties.
The goods will be delivered with an additional cost of VAT and customs duties
Shipping
cost for orders under € 200: € 42
Shipping
cost for orders over € 200: € 25
REPUBLIC OF
KOREA (SOUTH KOREA):
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
CHINA
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
HONG KONG:
The prices
shown on the website for Hong Kong are exclusive of VAT and customs duties. The
goods will be delivered with an additional cost of VAT and customs duties
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
UNITED
STATES:
The prices
shown on the website for the United States are exclusive of VAT and customs
duties. The goods will be delivered with an additional cost of VAT and customs
duties
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
The US
Government Consumer Agency may request a Social Security Number (SSN) in order
to make the delivery.
AUSTRALIA
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
RUSSIA
Shipping
cost for orders under € 200: € 42
Shipping
cost for orders over € 200: € 25
REST OF THE
WORLD:
Shipping
cost for orders under € 500: € 50
Shipping
cost for orders over € 500: € 30
Customers
are informed that any customs duties and import taxes are to be paid by the
customer. The relative amount is to be paid to the courier in the manner that
will be indicated by the courier.
SHIPMENT TRACKING
When the
order is entrusted to the courier, customers receive a notification e-mail
providing the waybill number (AWB) relating to the order.
To monitor
the progress of the shipment, customers can visit the courier's website and
enter the AWB number indicated in the e-mail in the "Track your
Shipments" area.
SHIPPING INSURANCE
DELLECOSE.COM
shipments are insured against theft and accidental damage at no additional cost
for the customer. Once the shipment reaches its destination, the goods are no
longer covered by insurance.
DELIVERY
Upon
delivery of the goods, customers are requested to inspect the package carefully
before signing to confirm receipt of the same. DELLECOSE packages are carefully
sealed with
DELLECOSE
adhesive tape.
If the
customer receives a box that has been opened by Customs or Courier for
authorized external inspections, the package must be closed with a guarantee or
control seal by the body.
If the package
appears tampered with or the original adhesive tape is not intact, the customer
is requested to sign the receipt of the package with reserve or to refuse
delivery of the same. In the event that there is evidence of tampering with the
package, the customer is required to open a complaint with the local TNT /
Fedex / dhl office and to promptly contact DELLECOSE at the e-mail address
customerservice@dellecose.com
In the
event of a tampered package, if the customer does not sign the receipt with
reserve, the delivery is automatically considered accepted and consequently any
complaints will not be accepted.
FAILED DELIVERY
All
customers, by placing an order, establish a commercial relationship with
DELLECOSE and undertake to accept delivery of the package relating to their
order. If a package is not delivered to the customer's address for reasons
attributable to its lack of cooperation (incorrect / incomplete telephone
number, incorrect / incomplete address, absent recipient) or if the customer
refuses the delivery, the package is returned to the sender DELLECOSE in Italy
at the expense of the customer. The costs to be paid by the customer include
shipping costs and any customs duties. These charges will be deducted from the
refund due.
WARNING FOR SHIPMENTS TO THE RUSSIAN
FEDERATION (RUSSIA)
DELLECOSE informs that it is not allowed to send jewelry and fashion jewelry to
the Russian Federation.
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