RETURNS AND REFUNDS
TERMS AND CONDITIONS OF RETURN
For any reason, the customer can return the order, in whole or in part.
Items can be returned for size / color change or refund within 14 days from the
date of receipt of the package. Items must be returned in the same condition in
which they were originally sent, neatly packaged and with the return sign still
Should customers wish to return the goods, they are requested to send an email to firstname.lastname@example.org How to request the Return Authorization Number (RAN). The written request must contain the order number, the code of the items to be returned and the reason for the return. After submitting the above request to customer service, the customer will receive an email with the Return Authorization Number (RAN) and the instructions to follow to make the return. Customers are requested to write their RAN on the return label attached to each item and on the copy of the invoice to be included in the package. Customers are asked to faithfully follow the instructions given to them. In case of defective or incorrect goods following an error made by DELLECOSE, customers are asked to follow the instructions above. Customers are required to provide photographic evidence to demonstrate the defect or error. In these cases, the shipping costs and any customs fees are charged to DELLECOSE. Returns must be sent in the packaging box originally used by DELLECOSE, accompanied by a copy of the invoice. The following are the shipping costs for the return foreseen for the following geographical areas: Italy: € 12 European Union: € 25 Extra EU (rest of the world): € 50 Returns authorized by DELLECOSE must be sent from the same country in which the order was originally shipped. Authorized returns must be sent with the courier indicated by DELLECOSE in the e-mail containing the return instructions. DELLECOSE reserves the right not to accept returns if the customer entrusts the shipment to a courier other than the one indicated and if the delivery involves additional costs for DELLECOSE or requires collection from a courier branch. right to refuse returns that have not been authorized or not sent in accordance with the return policy. In these cases, DELLECOSE can return the package to the sender at the original shipping address. In case of acceptance of an unauthorized or non-compliant return, DELLECOSE can withhold 10% of the value of the returned goods from the refund due.
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