GENERAL CONDITIONS OF SALE
of the website “dellecose.eu"
Other linked owned domains: dellecose.com, dellecose.it
CUSTOMER SERVICE
Monday-Friday 10-19
Saturday 11-19
customerservice@dellecose.com
1. 1. Object
1. 1.1 The
general conditions of sale published therein govern the sales contract
2. 1.2 The
General Conditions of Sale published on the Site must be viewed and known by
the Buyer before making the purchase of an asset and by sending the purchase
order, the Buyer declares to have viewed and accepted them.
3. 1.3 The
Sections "Shipping and Delivery", "Return and Exchange",
"Payment" on the Site must be considered an integral and substantial
part of these General Conditions of Sale.
1. 2. Conclusion of the Agreement
1. 2.1 To
proceed with the purchase of the Goods, the Purchaser must send his purchase
order and make the payment, following the procedures indicated in the
specifically dedicated sections.
2. 2.2 In
particular, the steps to proceed with the purchase are as follows:
1. a) the
Buyer will be able to freely access the Site and view the essential
characteristics of the Goods displayed, including the price, as well as the
images published for the purpose of illustrating the Goods themselves;
2. b) the
Purchaser may select one or more Goods which he intends to purchase, placing
them in a virtual "cart". The contents of the cart can always be
viewed by the Buyer before proceeding with the order; in addition, by accessing
the shopping cart, the Buyer will be able to know, before purchasing and
paying, any information relating to the purchase of the Goods, including
shipping costs and expected delivery times;
3. c) to
make the purchase, the Purchaser must provide the data requested in order to
complete the order, they will be kept in the DELLECOSE database only for the
period of time necessary to process the order and will be requested the Buyer
to enter the same data at each new order;
4. e) in
order to complete the order, the Purchaser, in the "cart" section,
must also enter the shipping address and the data required for payment;
5. f) the
Purchaser will be able to modify the selected Goods and the data entered up to
the final placing of the order, which must be done by selecting the
"Payment" button.
1. 2.3 The
Purchaser may pay by credit card or bank transfer. More detailed information on
payment methods are available in the "Payment" section of the Site.
2. 2.4 Upon
receipt of the purchase order, DELLECOSE will send an order confirmation
receipt containing a summary of the information relating to the purchase to the
Buyer's email address and will proceed with the fulfillment of the order. In
any case, the order will be considered accepted and, consequently, the Contract
will be considered concluded when the Purchaser receives the order confirmation
on his e-mail account.
3. 2.5 The
contract will be archived in pdf and will be sent via the aforementioned email
and electronically archived to DELLECOSE.
1. 3. Rights and obligations of the Parties
1. 3.1
DELLECOSE will deliver the Goods to the address communicated by the Buyer in
the purchase order, through a specially appointed carrier. More in-depth
information about the times, costs and places of delivery are available in the
"Shipping and Delivery" section of the Site.
2. 3.2
DELLECOSE assumes no responsibility for any errors in delivery due to
inaccuracies or incompleteness in the completion of the purchase order by the
Buyer or to any damage that may have occurred to the Goods after delivery to
the carrier as well as any delays in the delivery dependent on the same carrier
or on meteorological conditions, international customs issues or other
circumstances beyond the control of DELLECOSE.
3. 3.3 In
the event that one or more Goods are not available, DELLECOSE will notify the
Customer by sending an email to the email address indicated by the same when
registering on the Site. In this case, DELLECOSE will arrange for reimburse the
Customer, by crediting the payment card or the Buyer's account indicated for
the purchase, the price and, if the purchase concerned only the unavailable
Good, the shipping costs. If there is the Buyer's consent, DELLECOSE may send
an Asset other than the one ordered, of equivalent value.
4. .4.5 In
any case, the unavailability of one or more goods ordered will not constitute
grounds for cancellation of the entire order by the Buyer.
5. 3.6 At
the time of delivery of the Goods by the carrier responsible for their
transport, the Buyer must check in the presence of the carrier:
1. a) that
the packaging used for transport is intact, not damaged or altered, even only
in the closing materials;
2. b) that
the quantity and type of goods ordered correspond to what is indicated in the
transport document and to what is ordered.
1. 3.7 If
the Purchaser finds any anomalies or discrepancies, he must immediately notify
the carrier at the time of delivery of the Goods.
2. 3.8 The
Purchaser is solely responsible for the truthfulness and accuracy of the
information and data provided to DELLECOSE and undertakes to promptly
communicate any changes in the data previously communicated.
1. 4. Conformity
of the Goods
1. 4.1 DELLECOSE undertakes to ensure that the
description and / or photographic representation of the Goods on the Site is as
faithful as possible to the Goods themselves. However, taking into account the
fact that the quality of the images may depend on the IT tools used by the
Buyer, it is possible that the Buyer's perception of the description or
photographic representation of the Goods does not exactly correspond to the
Goods itself, so that the images and the videos accompanying the presentation
of the Goods must be considered published on the Site for purely descriptive
purposes.
1. 4.2 In the event that the goods delivered are found
to be defective or different from the one ordered, DELLECOSE undertakes to
guarantee the Buyer the right to request, alternatively:
1. a) the delivery of an asset identical to the one ordered
compatibly with stock availability, or
2. b) the delivery of a good of quality and equivalent
price compatibly with stock availability, or
3. c) reimbursement of the price of the asset and
shipping costs.
1. 4.3 The guarantee provided for in this article will
apply only in the event that the Goods have been handled with due diligence and
in compliance with their intended use, as well as upon presentation by the
Buyer of the delivery note received and indication of the order number.
2. 4.4 In any case, the guarantee referred to in this
article will not apply with reference to defects deriving from normal wear and
tear of the Goods. More detailed information on this is available in the
"Returns and Refunds" section of the Site.
1. 5.
Withdrawal
1. 5.1 In accordance with the provisions of the
Consumer Code, the Purchaser has the right to withdraw from the Contract,
without paying penalties and without having to specify the reasons, starting
from the receipt of the order confirmation sent by DELLECOSE and by term of
fourteen working days from receipt of the Goods.
2. 5.2 If it intends to make use of this right of
withdrawal, the Buyer must, within the aforementioned period of 14 working days
from the date of delivery of the Goods, send a specific communication to
DELLECOSE.
3. 5.3 In the case of exercising the right of
withdrawal, the Purchaser will also be required to return the asset to
DELLECOSE no later than two weeks from the sending of the aforementioned
communication.
4. 5.4 More detailed information on the procedure and
instructions to be followed for exercising the right of withdrawal and related
costs are available in the "Return and Exchange" section of the Site.
Note: Customers who purchase with a VAT number cannot
exercise the right of withdrawal.
5. 5.5 An essential condition for exercising the right
of withdrawal will be the substantial integrity of the product to be returned.
However, it is sufficient that the asset is returned in a normal state of
conservation, as it is kept and possibly handled with the use of normal
diligence.
6. 5.6 In particular, the Goods must be returned:
1. a) properly packaged in their original packaging,
in perfect condition for resale (not damaged, damaged or soiled) and equipped
with all accessories and documentation;
2. b) with the transport document (present in the
original packaging), in order to allow DELLECOSE to identify the Purchaser
(Order number, name, surname and address);
3. c) without obvious signs of use, other than those
compatible with carrying out a normal test of the article. That is, they must
not bear any trace of prolonged use (over a few minutes) exceeding the time
necessary for a test and must not be in such a state as not to allow resale.
1. 5.7 The costs of returning the Goods will be borne
by the Buyer, as specified in the "Return and Exchange" section of
the Site.
2. 5.8 Following the Buyer's exercise of the right of
withdrawal in accordance with these General Conditions of Sale, DELLECOSE will
refund the Customer the sums paid by the same, by crediting the payment card or
current account indicated for the purchase. The refund will be made within 14
days from the date on which DELLECOSE receives the goods from the Buyer.
3. 5.9 In the event of failure by the Buyer to comply
with the conditions referred to in art. 5.5 and 5.6, the Seller reserves the
right to deduct from the reimbursement of the sums paid by the Buyer an amount
corresponding to the decrease in the value of the returned Goods, giving
specific notice to the Buyer. Following this communication, the Purchaser has
the possibility of regaining, at his own expense, the products in the state in
which they were returned to the Seller.
4. 5.10 The right of withdrawal, in any case, cannot
be applied with reference to the following Goods:
5. a) personalized goods
1. 6. Protection
of personal data
1. 6.1 DELLECOSE undertakes to respect the
confidentiality of the personal data collected at the time of registration on
the Site and / or those communicated at the time of purchase by the Purchaser
and to treat them in compliance with the provisions of Legislative Decree
196/03.
2. 6.2 In this regard, please refer to the detailed
information contained in the "Privacy" section.
1. 7.
Miscellaneous
1. 7.1 DELLECOSE reserves the right to modify these
General Conditions of Sale at any time.
2. 7.2 The General Conditions of Sale applicable to
the sale of each Asset will be those published on the Site on the date of the
order relating to the Asset itself. The Purchaser, therefore, must view and
accept these General Conditions of Sale before proceeding with each purchase.
3. 7.3 If any provision of these General Conditions of
Sale should be considered null or invalid, these General Conditions of Sale
will in any case remain valid and effective in the remaining part.
4. 7.4 The mere tolerance or failure by DELLECOSE of
any non-fulfillment by the Purchaser with respect to the contents of the
General Conditions of Sale cannot be interpreted as tacit acceptance of such
non-fulfillment, nor as a desire to derogate from what is agreed between the
set off.
1. 8. Communications:
1. 8.1 For any communication and / or request for
assistance and / or complaint relating to the Goods purchased, the Purchaser
may contact DELLECOSE at the addresses indicated in the "Contacts"
section of the Site.
1. 9. Applicable
law and dispute resolution:
1. 9.1 These General Conditions of Sale are governed
by Italian law and, therefore, will be interpreted and executed in accordance
with it.
2. 9.2 In the event of a disservice or dispute between
DELLECOSE and one of our users / customers, we guarantee our participation in
an attempt of friendly conciliation that the user can promote before
RisolviOnline, an independent and institutional service provided by the Chamber
Arbitration of the Milan Chamber of Commerce, which allows you to reach a
satisfactory agreement, with the help of a neutral and competent conciliator,
in a friendly and safe way. "
Summary window before order
acceptance
The products purchased on this site are sold directly
by DELLECOSE - For more information, visit the Legal Area You will find
information on orders and shipments, refunds and the return of products
purchased on this site also in the "Shipping and Delivery" sections
and "Return and Exchange" of the Site. Remember that, even after your
purchase, you can always contact DELLECOSE through the following e-mail:
customerservice@dellecose.com
To withdraw
from the contract, you must send an email to customerservice@dellecose.com to
request an authorization number. The written request must contain the order
number, the code of the item to be returned and the reason for the return: Once
the written request has been received, customerservice@dellecose.com will send
a written confirmation with an authorization number. You must write this
authorization number on the return form attached to each item and on the
outside of the box.
The Right of Withdrawal is understood to be exercised
correctly if the following conditions are also fully met: a. The Return Form
and security seal must still be intact and attached to the returned items. They
must not be removed or cut in any way. b. Items must not have been worn, washed
or altered in any way and must not show any signs of use. The soles of the
shoes must be in perfect condition and must not be marked in any way.
c. Items must be returned with all original labels,
packaging and other accessories (bags, containers, etc.) received with the
order ; and the returned products must be delivered to the shipper within
fourteen (14) days from when you notified DELLECOSE of your decision to
withdraw from the contract.
The shipping costs for the return are charged to the
customer.
Any customs duties are always charged to the customer.
DELLECOSE recommends that all returns be sent via TNT
/ Fedex / DHL (hereinafter, for the sake of brevity, the "COURIER")
using the codes provided by our customer service. If you wish to use another
courier other than TNT / Fedex / DHL you will be responsible for all
transportation costs and there will be an additional cost of 10% of the total
value of the returned goods.
All information on withdrawal is available in the
Legal Area - "General Conditions of Sale" and in the "Return and
Exchange" section of the Site.
CONDITIONS OF
WEBSITE USE TRADE POLICY
General conditions
The DELLECOSE site is managed by m & a dellecose
srl - based in Siena, via banchi di sotto, 81 - 53100 Siena, VAT number:
01023050527 (hereinafter, for brevity, "DELLECOSE"). Access and
navigation on the site DELLECOSE are governed by these Conditions of Use of the
Site, so that by accessing and browsing the site www.dellecose.eu, users
undertake to accept to abide by these Conditions. Access to the Site and the
related services is intended exclusively for a personal use unrelated to any
commercial, entrepreneurial and professional activity.
Intellectual and industrial
property
The Site and its contents (by way of example but not
limited to: the works, images, photographs, dialogues, music, sounds and
videos, documents, drawings, figures, menus, web pages, the graphics, colors,
patterns, tools, fonts and design of the website), as well as the logos and
distinctive signs used by DELLECOSE in relation to the sale of goods, are
protected by the rules on intellectual property rights and industrial.
Consequently, any kind of reproduction, communication, distribution,
publication, alteration or transformation, in any form and for any purpose, of
the contents of the Site is prohibited. The logos and distinctive signs used by
DELLECOSE. The logos and distinctive signs on the website www.dellecose are the
property of DELLECOSE
Website Use
The user is solely responsible for the use of the Site
and its contents, as well as solely responsible for the custody and correct use
of their personal information, including the credentials that allow access to
the Site and for any harmful consequence or prejudice. that should derive from
the incorrect use, loss, theft of such information.
Without prejudice to liability for willful misconduct
and gross negligence, DELLECOSE assumes no responsibility for the use of the
Site and its contents that do not comply with the laws in force by the User,
nor for the communication of incorrect, false or related information and data.
to third parties, without these having given their consent.
DELLECOSE assumes no responsibility for the
malfunctions of the Site or for damage caused to the User by the use of the
Site, which are not causally attributable to DELLECOSE itself.
DELLECOSE publishes information on its website in
order to provide a service to users, but declines all responsibility for any
technical inaccuracies and / or typographical errors. If reported, DELLECOSE
will make corrections immediately.
DELLECOSE does not offer any guarantee that the
information published on its website complies with the laws of the competent
jurisdiction for the user.
The website is a protected site according to
international Internet standards, therefore the user's device cannot be
affected by viruses while browsing if this is done correctly. However,
DELLECOSE declines all responsibility for any problems, damages, viruses or
risks that the user may incur during improper use of the website and declines
all responsibility for any malfunctions of the website due to the deactivation
of "cookies" in the user's browser.
Users must accept the terms and conditions of this
legal notice, and must periodically visit these pages for any updates, changes
and corrections.
DELLECOSE reserves the right to make corrections and
changes to the website, as well as to modify the terms and conditions of use of
the Site when necessary, without notice.
TRADE POLICY
The offer and sale of products on the website
are governed by the conditions set out in the paragraph
General Conditions of Sale.
DELLECOSE offers its products for sale and carries out
its e-commerce activity exclusively towards end users who are
"consumers".
"Consumer" means any natural person who
operates on the DELLECOSE site for purposes unrelated to any entrepreneurial,
commercial, craft or professional activity carried out.
In consideration of its commercial policy, DELLECOSE
reserves the right not to process orders from subjects other than the
"consumer" or in any case to orders that do not comply with its
commercial policy.
In particular, to place orders on the site, Customers
must: - be consumers - be over 18 - have the necessary requirements to be able
to enter into legally binding contracts - Have a valid POP e-mail address - have
a valid credit card: Visa , American Express, MasterCard or a bank account.
On www.dellecose.eu only top quality products are
offered for sale.
The essential characteristics of the products are
presented on www.dellecose.eu within each product sheet.
DELLECOSE undertakes to ensure that the description
and / or photographic representation of the products is as faithful as possible
to the products themselves.
However, taking into account that the quality of the
images may depend on the IT tools used, it is possible that the perception of
the description or photographic representation of the products does not exactly
correspond to the products themselves, so that the images and videos
accompanying the presentation of the products they must be considered published
for purely descriptive purposes.
Prices And Currency
Published prices and final invoices will be in Euros
(EUR) for all countries of the world
To help customers approximate euro values in local
currency, Final credit card amounts may vary based on currency fluctuations and
bank charges.
DELLECOSE invites customers to contact their bank to
find out the value of the price conversion and the bank commissions related to
the transaction.
Credit cards will be charged in Euros, and therefore,
due to variable exchange rates, the final price will be calculated and charged
to the credit card with the exchange rate applicable on the day of the
transaction.
Promo Codes
Customers who have received a PROMO CODE via
newsletters, through social networks can
enter the code during the purchase order or in the checkout. Each code has a
validity start and end date which limits its use and cannot be extended.
Order processing
DELLECOSE reserves the right to refuse an order in the
event that DELLECOSE does not receive approval from the customer's bank. Once
an order of available products has been placed, no changes can be made to that
order. Orders placed separately will be shipped separately. DELLECOSE reserves
the right to delay a shipment if the order cannot be shipped for reasons beyond
the control of DELLECOSE. Please note that during promotions and sales there
may be delays in shipping. DELLECOSE reserves the right to refuse to process an
order and / or service at any time.
Cookie Policy
PRIVACY AND
COOKIES
This site
does not collect personally identifiable information or persistent identifiers.
We collect personal information from you when you voluntarily provide such
information, for example when you contact us with email inquiries, we will use
the personal information you provide to answer your question or resolve your
problem. We do not sell or share your information with anyone else. We DO NOT
use profiling and advertising cookies. This website uses essential cookies for
its functionality. Cookies are small pieces of data that are stored on your
computer or device when a website is loaded in a browser. Cookies are used to
"remember" your browsing preferences.
4. PROCESSING COMMUNICATIONS
Without
prejudice to the communications made in execution of legal obligations, the
data may be communicated in Italy:
• - to
credit recovery companies;
• - to
professionals and consultants;
• - to
companies in charge of the maintenance of the DELLECOSE site;
The data will not be disclosed abroad and / or
disclosed to third parties, located in Italy or abroad.
5. PROCESSING METHODS
The data
will be processed by DELLECOSE and by formally identified managers who will use
tools and supports - paper, magnetic, computerized or telematic - suitable to
guarantee their security and confidentiality against data loss, illicit or
incorrect use and unauthorized access. authorized. The processing can also be
carried out through automated tools designed to store, manage and transmit the
data electronically. The custody of the databases is carried out in protected
environments whose access is under control and in compliance with the
provisions of the Privacy Code.
6. RIGHTS OF THE PERSON CONCERNED
With regard
to the data itself, you can exercise the rights provided for by art. 7 of
Legislative Decree 30.06.2003, n. 196 ss mod [link] within the limits and under
the conditions set out in articles 8, 9 and 10 of the aforementioned
legislative decree.
In
particular, he has the right to object in whole or in part:
a) for
legitimate reasons, to the processing of personal data concerning you, even if
pertinent to the purpose of the collection;
b) to the
processing of personal data concerning you for the purpose of sending advertising
or direct marketing material or for carrying out market research or commercial
communication.
You can
freely and at any time exercise these rights by sending a written request to
DELLECOSE, to the postal address or to the e-mail address customerservice@dellecose.com,
to which we will promptly reply.
7. TERMINATION
The data will be processed for the entire
duration of the contractual relationship established and subsequently for the
fulfillment of all legal obligations.The
undersigned declares to have received complete information pursuant to art. 13
of Legislative Decree 30.06.2003, n.196 and expresses its consent to the processing and communication of its data qualified as personal by the
aforementioned decree within the limits of conservation for a time not
exceeding that necessary with respect to the purposes for which the treatment
has been carried out
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